Terms of Service
Eligibility
- You must be at least 18 years old and legally able to enter into binding contracts in your jurisdiction.
- By using the Platform, you represent and warrant that you meet these requirements.
- We may update these Terms from time to time. Changes will be posted with a new "Last updated" date.
- Where required by law, we will notify you. Your continued use of the Platform after such changes signifies acceptance.
- To use certain features, you must create an account and provide accurate, complete information.
- You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
- Consent to Receive Messages: By providing your mobile phone number and opting in, you consent to receive SMS or MMS messages from PentPort, including transactional messages, account alerts, security notifications, product updates, and promotional or marketing communications.
- Autodialed & Automated Messages: Messages may be sent using automated technology or prerecorded content. Consent to receive SMS messages is not a condition of using the Platform.
- Message Frequency: Message frequency will vary based on your account activity, preferences, and engagement with the Platform.
- Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you may receive a final confirmation message. To re-enroll, follow the opt-in instructions provided on the Platform.
- Help & Support: For assistance, reply HELP to any message or contact us at [email protected].
- Message & Data Rates: Standard message and data rates may apply according to your mobile carrier plan. PentPort is not responsible for any charges imposed by your carrier.
- Carrier Disclaimer: Mobile carriers are not liable for delayed or undelivered messages.
- Eligibility: SMS services are available only to users with U.S. mobile numbers and may not be supported by all carriers or devices.
- Marketing Preferences: You may manage your communication preferences through your account settings where available. Opting out of marketing messages does not affect receipt of essential transactional or security-related messages.
- Privacy: Information collected in connection with SMS communications is handled in accordance with our Privacy Policy and is not sold or shared for third-party marketing purposes.
- We collect trade-related data such as ticker symbols, prices, timestamps, volumes, and metadata.
- This data is used to generate analytics (e.g., Pair IQ), improve performance, and conduct research.
- By using the Platform, you consent to our collection and use of your trade data, as outlined in our Privacy Policy.
- We may share aggregated or anonymized data with third parties, including for commercial purposes. You may opt out at any time.
- Do not add the same symbol or pair more than once — this may disrupt order matching and data accuracy.
- Removing a symbol or pair does not close open positions. You must manually manage and close your trades.
- Analytics and tools such as Pair IQ are for informational purposes only and do not constitute financial advice.
- We are not registered financial advisors or broker-dealers. Content is informational only.
- Pair trading and related strategies carry risk, including potential total loss of capital. You trade at your own risk.
- To the extent permitted by law, we are not liable for indirect, incidental, or consequential damages. This does not exclude liability for gross negligence or fraud.
- All content, trademarks, logos, designs, software, interfaces, text, graphics, and other materials on the Platform are owned by or licensed to PentPort, except for user content or third-party content made available through the Platform.
- You may not copy, modify, distribute, scrape, sell, lease, reverse engineer, create derivative works from, or otherwise exploit the Platform or its content without our express written permission, except as permitted by law.
- You represent and warrant that any content you upload, post, submit, link to, or otherwise make available through the Platform is owned by you or that you have all rights, licenses, permissions, and consents necessary to make that content available.
- We respect intellectual property rights and may remove or disable access to content alleged to infringe copyrights, trademarks, publicity rights, privacy rights, or other legal rights.
PentPort is committed to processing copyright infringement notices in accordance with the Digital Millennium Copyright Act and other applicable intellectual property laws. PentPort’s public DMCA.com compliance statement for pentport.com is available at https://www.dmca.com/compliance/pentport.com.
If you believe content on the Platform infringes your copyright, please send a written DMCA notice to PentPort’s designated copyright contact. Your notice should include substantially the following information:
- Your physical or electronic signature, or the signature of a person authorized to act on behalf of the copyright owner.
- Identification of the copyrighted work or works claimed to have been infringed.
- A description of the material you claim is infringing and enough information for us to locate the material on the Platform, including the applicable URL where available.
- Your name, mailing address, telephone number, and email address.
- A statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, the owner’s agent, or the law.
- A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
DMCA notices should be sent to:
PentPort Inc.
Attn: Legal Department
1108 E Main St, Ste 801
Richmond, VA 23219
Email: [email protected]
After receiving a compliant notice, PentPort may remove or disable access to the allegedly infringing content, forward the notice to the user who posted the content, and take reasonable steps to notify that user that the content has been removed or disabled. PentPort may disable or terminate accounts of repeat infringers where appropriate.
If your content was removed or disabled because of a copyright notice and you believe the removal was a mistake or misidentification, you may send a written counter-notification to the same contact listed above. Your counter-notification should include substantially the following information:
- Your physical or electronic signature.
- Identification of the material that was removed or disabled and the location where it appeared before removal or disabling.
- A statement, made under penalty of perjury, that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification.
- Your name, mailing address, telephone number, and email address.
- A statement that you consent to the jurisdiction of the judicial district in which you are located, or of any judicial district in which PentPort does business, and that you will accept service of process from the complaining party or that party’s agent.
Upon receipt of a valid counter-notification, PentPort may provide a copy to the original complaining party and may restore the removed material or cease disabling access to it in accordance with applicable law, unless the complaining party first notifies us that it has filed an action seeking a court order to restrain the user from engaging in the allegedly infringing activity.
Misrepresentation warning: Under federal law, knowingly misrepresenting that material is infringing, or that material was removed or disabled by mistake or misidentification, may result in liability for damages, costs, and attorneys’ fees.
Termination
- We may suspend or terminate your access if you violate these Terms or misuse the Platform.
- Where possible, we will provide notice. Upon termination, all rights granted to you under these Terms will cease immediately.
- These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-laws principles.
- Any disputes will be resolved in state or federal courts located in Richmond, Virginia, unless otherwise required by applicable law.
- Severability: If any part of these Terms is held unenforceable, the rest remains in effect.
- Entire Agreement: These Terms, along with our Privacy Policy, form the entire agreement between you and PentPort.
- Contact: Questions? Email us at [email protected].
